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Customer Service Representative - Pharmacy Technician

We're hiring Pharmacy Technician / Call Center Customer Service Representatives (CSRs) for our PBM call center operations in Southborough, MA. Our CSRs answer questions and solve problems. As a Pharmacy Technician / Call Center Customer Service Representative, you'll: Work in our call center, wear a headset, and talk to customers who call you over the phone. Help customers with their accounts. Listen, understand, and take quick action. Provide top notch customer service in a fast-paced environment De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as Customer satisfaction Be able to make the right decision while keeping the customer and company in mind Ability to work independently while doing what's best for our customers Involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service When you join RxAdvance, we will: Show you a clear path and provide the tools you need to earn more responsibilities and promotions. Offer you the benefits you'd expect, plus some surprise perks you'll love. Requirements: Must have conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible Excellent verbal and written communication skills The ability to work in a fast-paced environment while being organized and using your time efficiently Be empathetic to customer concerns and display sincere desire to find a resolution Ability to meet strict attendance guidelines 0-2+ years of call center or customer service related experience Have a high school diploma or GED. Are legally eligible to work in the United States. Can use a computer and navigate the web. Are adaptable to changing situations. Have a naturally positive attitude. Love to help people. Are ready to be part of a team and contribute to RxAdvance's success. Can pass a drug test and criminal background check. Interested candidates may please send their resumes to dipak.kumar@rxadvance.com

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