Network Support

This is a long-term contract position
From the manager: 'Most critical skill for this contractor is monitoring and management of network hardware. Internally we use Spectrum, eHealth, Voyence, and NetScout. Experience with these tools would be a plus but not a must.'
Provides medium to high complexity network support activities including off-shift support.
o Designs and completes network Engineering and Administration maintenance tasks and analyzes process for improvement.
o Performs medium to high complexity network changes and implementations.
o Participates in the network technology design process.
o Participates in disaster recovery exercises.
o Analyzes potential changes and enhancements to network environment to determine impact on existing production, design standards and operating procedures.
o Works as a member of project team on Business projects. May lead teams on smaller projects.
o Provides direction and guidance to more junior associates.
o Performs other duties as assigned.
o Requires in-depth knowledge of Network Hardware and Software Technologies and best practices
o Advanced within Network Technology Discipline (i.e. IP routing and switching, Routing Protocols, WAN, Firewall, Packet Analysis, IP Telephony, Infrastructure, Capacity Planning, Call Center, IT Tools and other relevant technologies)
o Strong knowledge of the organization, processes and customers
o Advanced in incident and change management principles and best practices
o Minimum 5 years of experience installing and building network and providing operational support. Specific network experience with the latest technology

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