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Configuration Management Database Manager- (Contract to Perm)

Company Name:
The Bowdoin Group
There is a potential to go
permanent
after the contract!!
Company Description:
As a global leader in technology, this company has been at the forefront of IT infrastructure since it was founded in the late 1970s. Their most recent innovation is their ability to help businesses transition to cloud computing through IT infrastructure products and services designed to help them store, manage, protect, and analyze their often massive quantities of data in a more flexible and cost-efficient way.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Establish and implement service standards.
Develops reporting tools and KPIs to track and monitor those standards. Report on performance against standards.
Provides regular business reports and statistical feedback to IT Senior Management.
Provide subject matter expertise in the use and configuration of the Service Now (OR Remedy Force) Configuration Management Database in support of the SACM Process
Assist the SACM Process Owner in development and implementation the SACM Plan
Maintenance/houskeeping of the CM database. Work with data stewards to ensure data quality and accuracy.
Audit and review SACM processes.
Manage budgets and spending.
Manage vendor services as required.
SKILLS
ITIL V3.0 and ITSM
In-depth Service Now CMDB and Reporting
Problem Solving
Influencing
Written and verbal communication
Ability to multi-task
Consensus Building
Vendor Management
Please contact
Brittny
at
(781) 263-5249
or !

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